Policies at a Glance

Our policies are designed to support clarity, respect, and a strong therapeutic relationship. Below is a brief overview. A more in depth conversation will be had with your individual therapist.

• Appointments & Cancellations:
  Please provide at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed sessions may be charged the full session fee.

• Payment:
  Payment is due at the time of service unless otherwise arranged. Superbills may be available upon request.

• Between-Session Communication:
  Email and messaging are for scheduling or brief administrative needs only. They are not monitored continuously and are not appropriate for crisis support.

• Crisis Support:
  Oregon Healing Collective does not provide 24/7 crisis services. In an emergency, call 911, contact the 988 Suicide & Crisis Lifeline, or go to the nearest emergency department.

• See our Resources tab for more.

• Letters & Documentation:
  Requests for letters or forms may require additional time and fees. Completion is not guaranteed and depends on clinical appropriateness.

• Therapeutic Fit & Scope:
  Therapy is a collaborative process. Either the client or therapist may decide to end services if needs fall outside the scope of care, with support for transition when possible.

• Privacy & Confidentiality:
  We protect your privacy in accordance with HIPAA. Confidentiality may be limited in legally required situations.

• Respectful Conduct:
  We are committed to a respectful, affirming environment. Discriminatory or abusive behavior toward staff or therapists is not tolerated.